Here at Olga Pastyrnak, we take our dresses seriously, because they are a representation of YOU. We want them to make you look and feel absolutely empowered.
Part of looking and feeling your best is wearing a garment that fits really well. For that reason, we want to give you the opportunity to try on a few sizes before you commit to create and buy a dress.
How Our Process Works
Our offer is simple: if you find a style you like on our site, we will send it to you in three sizes (the size you usually wear, which you will indicate at checkout, as well as a size above and a size below), so that you can find your perfect fit in our brand.
All the samples we send out to try are in black. Each box of samples includes a colour card with all the colours our mill offers in that fabric.
You have three days to try the pieces, and then return them to us, using the same box and a pre-paid shipping label.
Once you know the size that fits you best, you can order your style online at any time, in any colour from our selection. From there, we will get started making your one – of – a – kind dress for you.
Each dress is made to order at our factory in the heart of New York City’s Garment District.
It takes about two weeks from the time we receive an order to the time we send the dress out to you. We will send you email updates to keep you in the loop during that time!
All custom orders are nonrefundable, unless the dress you receive is different from what you ordered, or is damaged upon arrival.
For Additional Information and Policies for Try It First Items, please read our Terms & Conditions.
Terms & Conditions
Limit one dress to try per customer at a time. If a dress is unavailable to try, we will notify you immediately via email, with the expected wait time. You are free to modify your order at this time or request the sample for a later delivery date.
You have three days to try on the samples, and then send them back to us, in their original package and with a prepaid shipping label that we’ll include in the box.
The three day trial begins the day after your package has been delivered, and ends three days after that.
All orders are delivered with FedEx. Orders are delivered Monday – Friday, excluding national holidays.
When placing your order, please ensure that the billing and shipping address details are correct, as we are unable to redirect packages once they have been sent.
We recommend that you keep a record of the tracking information when you return the samples, in case of dispute.
Items may not be worn out during the three day trial. All items must be returned with garment tags and labels attached and in their original state.
Returns that have been visibly used or altered will be subject to a fee.
If, for some reason, you are unable to get the box in the mail to us by the end of the stipulated trial period, we ask you to email us and we are happy to work out a solution.
If Try It First items are not returned, are returned damaged, or are significantly late without prior communication to let us know, we reserve the right to charge your authorized credit card for the full retail price of the items.
Credit cards will be temporarily charged with a $25.00 charge. This is for security purposes, and will not be permanently charged to your card. Our Try It First service is completely free for you, as long as you play by the rules!